Job Title: Practice Manager
Location: Bathurst, NSW
Position Type: Full-time

• Applications Close 6pm (1800hrs) Friday 24th January, 2025.

• Please forward a CV including 2 referees including your most recent employer to mike@cwfootandankle.com.au

Job Summary:
The Practice Manager at our busy multi-clinician podiatry practice in Bathurst will be responsible for overseeing the daily operations, ensuring efficient and smooth workflow, and managing administrative and financial tasks. This role requires a proactive leader who can balance clinical demands with operational needs, fostering a supportive and positive environment for clinicians, staff, and patients alike.

Key Responsibilities:
1. Operational Management

• Oversee daily practice operations, ensuring the clinic runs smoothly and efficiently reporting directly to the director.

• Coordinate schedules for clinicians, receptionists, and support staff to optimise patient flow.

• Implement and maintain standard operating procedures for clinical, administrative, and health and safety practices.

• Oversee and administer stock control for both clinical use and retail sales.

2. Financial Management

• Monitor practice financial performance, including budgeting, revenue tracking, stock ordering and expense management.

• Reconciling all financial activity through Xero accounting software.

• Manage billing processes, including Medicare, private health insurance, and third-party billing.

• Ensure prompt payment of all clinic outgoings, excluding salaries.

3. Staff Supervision and Development

• Lead recruitment, training, and performance management for administrative and clinical support staff.

• Provide regular staff training sessions on practice protocols, patient handling, and compliance.

• Support clinician onboarding and ensure all staff adhere to the practice’s high standards of patient care.

4. Patient Experience and Customer Service

• Manage the patient intake and scheduling processes, aiming to optimise patient satisfaction and clinician productivity.

• Address patient inquiries, feedback, and complaints promptly and professionally.

• Oversee the maintenance of accurate patient records and ensure patient confidentiality.

5. Compliance and Risk Management

• Ensure compliance with healthcare regulations, privacy standards, and workplace health and safety.

• Maintain updated knowledge of industry standards, including Medicare, Department of Veteran Affairs and National Disability Insurance Scheme (NDIS) requirements.

• Conduct regular audits of clinical and administrative processes to minimize risks and maintain high-quality care standards.

6. Technology and Process Improvement

• Implement and maintain electronic health records (EHR) systems and practice management software.

• Identify and introduce new technologies or processes that improve operational efficiency and enhance patient care.

• Work with clinicians to ensure that equipment and supplies are well-maintained and stocked.

Key Skills and Qualifications:

● Experience: Minimum of 3-5 years in healthcare practice management, preferably within podiatry or allied health.
● Education: Qualifications in healthcare management, business administration, or a related field are preferred.
● Technical Skills: Proficiency in practice management software, EHR systems, and financial management software. Basic knowledge of IT and possess troubleshooting skills and a willingness to resolve basic technology problems.
● Interpersonal Skills: Strong leadership abilities with excellent communication and customer service skills.
● Organisational Skills: High attention to detail and the ability to multitask in a fast-paced environment.
● Problem-Solving: Ability to quickly resolve issues and optimise workflows for better patient and clinician experiences.
Benefits:
● Competitive salary
● Opportunities for professional development and training
● A supportive team environment in a respected and growing practice
This role is ideal for someone who is highly organised, enjoys a dynamic work environment, and is passionate about delivering quality patient care while supporting a team of dedicated healthcare professionals.

 

For more information please email mike@cwfootandankle.com.au

Starting Salary $70-$78K experience dependant.